Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "You," or "Your") and Medical Breakthrough, LLC (doing business as MedicalSaunas.com) ("Company," "We," "Us," or "Our"), a limited liability company organized under the laws of the State of California. These Terms govern Your access to and use of the website located at https://www.medicalsaunas.com (the "Site"), including any content, functionality, and services offered thereon, as well as any purchases of products ("Products") made through the Site. By accessing or using the Site, purchasing any Product, or using any Product, You agree to be bound by these Terms, including the incorporated Terms of Use and Refund Policy set forth herein. If You do not agree to these Terms, You must not access or use the Site, purchase any Products, or use any Products

The Company reserves the right to modify these Terms at any time in its sole discretion. Any modifications will be effective immediately upon posting on the Site, and We will provide notice of material changes by posting a conspicuous notice on the Site's homepage. Your continued use of the Site, purchase of Products, or use of Products following such modifications constitutes Your acceptance of the revised Terms.

1. Definitions

2. Restrictions on Use

You shall use the Site solely for lawful purposes and in accordance with these Terms. You agree not to:

The Site contains copyrighted material, trademarks, and other proprietary information owned by the Company or its licensors, protected under United States copyright laws and international treaties. You may not modify, publish, transmit, display, participate in the transfer or sale of, create derivative works from, or in any way exploit any content on the Site without the express written permission of the Company and any applicable copyright owner. Any permitted use must retain all author attributions, trademark legends, and copyright notices. You acknowledge that downloading or accessing content does not confer any ownership rights.

By submitting any material to the Site, You grant the Company a royalty-free, worldwide, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, display, translate, and distribute such material, in whole or in part, in any form, media, or technology now known or hereafter developed. You warrant that You have the right to grant such license and shall be solely liable for any infringement or harm arising from Your submissions. These provisions inure to the benefit of the Company, its subsidiaries, affiliates, third-party content providers, and licensors, each of whom may enforce them directly.

3. Purchasing Terms and Conditions

All purchases through the Site are subject to these Terms. You acknowledge that Product depictions on the Site, including colors, sizes, and details, may vary due to factors such as Your computer monitor settings, and the Company shall not be liable for any inaccuracies or variations. Products may appear larger or smaller than actual size, and images may be enlarged for detail.

Prices are listed in U.S. dollars and are subject to change without notice. In the event of a pricing error or out-of-stock item, the Company reserves the right, in its sole discretion, to correct the error, refuse or cancel the Order, and issue a refund if payment has been processed.

The Company assumes no responsibility or liability for any damages, viruses, or malware that may infect Your equipment as a result of accessing, using, or downloading content from the Site.

4. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its subsidiaries, affiliates, officers, directors, employees, agents, and licensees from and against any claims, losses, damages, expenses, demands, and costs (including reasonable attorneys' fees) arising out of or relating to Your use of the Site, Your violation of these Terms, or Your violation of any third-party rights.

5. Third-Party Links and Risks

The Site may contain links to third-party websites or resources. The Company makes no representations or warranties regarding such sites and assumes no responsibility or liability for their content, operation, or any harm arising therefrom.

You acknowledge the risk that unauthorized users or hackers may post offensive materials or access personal information on the Site, and You assume all such risks by using the Site.

6. Termination

The Company may, in its sole discretion and without prior notice, terminate Your access to the Site or ability to make purchases if You breach these Terms or for any other reason. The Company shall not be liable to You or any third party for such termination.

7. Trademarks

The Medical Sauna logo and all other trademarks on the Site are the property of the Company or their respective owners. All rights reserved.

8. Miscellaneous Terms

(a) Governing Law: These Terms shall be governed by the laws of the State of California, without regard to conflict of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in California for any disputes arising hereunder.

(b) Severability: If any provision of these Terms is held invalid or unenforceable, it shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force.

(c) No Waiver: Failure to enforce any provision shall not constitute a waiver thereof.

(d) Survival: Provisions regarding intellectual property, indemnification, disclaimers, limitations of liability, and governing law shall survive termination.

(e) Headings: Headings are for convenience only and shall not affect interpretation.

9. Price Hold and Inventory Reservation Policy

All special discounted orders, as well as those paid by check or bank wire, are considered final sales and non-refundable.

We understand that securing a discounted price or reserving inventory can be valuable, which is why we may accommodate rush orders by holding extra stock ready for shipment. However, these arrangements are extended as a courtesy exclusively for committed buyers—they are not designed as a means to "lock in" deals without genuine purchase intent. Should You place an order at a reduced rate and later decide against proceeding, the purchase remains non-refundable. This is due to the substantial upfront investments we make, including manufacturing or sourcing the item, dedicating limited inventory solely to you, and passing up alternative sales opportunities, all while upholding your discounted pricing.

We can hold your order for up to one year from the date of purchase—for instance, to safeguard Your locked-in rate amid potential market fluctuations. During this period, refunds are unavailable, as we dedicate warehouse space, manage inventory turnover, and uphold your pricing stability despite any changes in costs. If the price of the product or materials rises in the interim, we will still fulfill your order at the original locked-in rate; however, in exchange for this guarantee, no refunds can be issued.

If circumstances change and you no longer wish to receive the original item after the hold starts, cash refunds are not possible. For added flexibility, though, we can convert the full purchase amount into store credit, enabling you to apply it toward another product of equal or greater value (with You covering any price difference). This approach balances customer needs with our business protections.

For holds extending beyond 2 months, We may relocate the item to long-term storage to streamline warehouse operations, incurring additional handling expenses and possible retrieval times. To prevent any delays and facilitate seamless delivery, please provide at least 45 days' advance notice of your desired shipping date. We value your partnership and thank you for recognizing how these policies enable us to deliver competitive pricing and outstanding service consistently.

10. Custom Saunas

Shipping and taxes are not included in any custom sauna order. When we invoice for the sauna, it is solely for the sauna itself. Initially, the design hasn't even been approved. Once the design is approved and the sauna can be manufactured, we can weigh it and send it to the freight companies to determine the shipping cost. Both taxes and shipping must be paid before we can dispatch any custom saunas. Since we ship out many saunas, we typically receive wholesale prices on shipping.

11. Cancellation of Order

You can cancel your order within 24 hours of placing it. If you cancel before the product is shipped, you will only be charged a 3.89% credit card transaction fee because that is what the credit card company charges us. If you cancel after the 24-hour period, then your sauna has already been shipped and you will be charged the cost of the outbound and returned shipping costs, regardless of what promotion was offered when you purchased the sauna.

Custom and commercial saunas are non-refundable due to the involvement of 3D designers and various professionals from the design phase to engineering and blueprint creation. We have to hire a team of people to design each custom and commercial sauna, which takes hundreds of hours. Because each custom and commercial sauna requires significant time and resources, there are no refunds for custom and commercial saunas after 24 hours from the time the order is placed, as we have already contracted a team of professionals to start working on the blueprint of your sauna.

12. 30-Day Return Policy

If you are unhappy with your product for any reason, please contact us to request a return merchandise authorization (RMA) number. Products may be returned within 30 days of delivery only if they remain unused, unopened, and in their original packaging and condition, including all product documentation. For health, safety, and quality assurance reasons, we do not accept returns on uncrated, assembled, or used saunas or cold plunges under any circumstances.

All returns require prior written authorization. Returned products must be in their original cartons and packaging, secured on the same crate for pickup by the freight company. It is your responsibility to retain the original packaging if a return is anticipated. Customers are responsible for return freight shipping costs, plus a 25% restocking fee (which applies to all shipped products, whether opened or not). A 25% restocking fee, along with outbound and inbound shipping costs, will also apply to eligible returns.

If you cancel an order before shipment, you will be charged a 3.89% credit card transaction fee. Cancellations after shipment will incur the actual outbound and return shipping costs, regardless of any promotions offered at purchase.

Once we receive and inspect the returned product to confirm it is in resalable condition, we will issue a refund. Items must be shipped back within 30 days of the RMA issuance to qualify.

The 30-day return policy does not apply to custom and commercial saunas. Custom saunas and commercial saunas are non-refundable for any reason. However, if there is any aspect of the sauna that arrives damaged or broken, we will rebuild the parts and ship them to you at our cost. We guarantee our work, or we will remake it to your satisfaction.

International returns: If applicable, you are responsible for all customs duties, taxes, import fees, and compliance with local laws. The company disclaims liability for seized or delayed international returns.

Discretion and limitations: All returns and refunds are subject to the company's sole discretion. The company reserves the right to deny any request for abuse, fraud, or non-compliance. In no event shall the company's liability for any return or refund exceed the original purchase price paid. You agree that these terms provide your sole remedies, and the company disclaims all implied warranties (e.g., merchantability, fitness for purpose) to the fullest extent permitted by law.

Changes to policy: The company may amend this return and refund policy at any time, with changes effective upon posting.

By placing an order, you acknowledge and agree to these terms in full. For questions, contact support@medicalsaunas.com